We Honor Your Privacy
Thank you for shopping at Keyboard Concepts Online Store. We care about our customers and we care about protecting their personal information. Our goal is to give you as much control over your information as possible. Here is an overview:
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Where is your information collected?
•Telephone calls: some phone calls are recorded or monitored for training purposes.
•Website use: we analyze technical information on how our customers use our site, including IP addresses, browser types, operating systems, pages viewed, links, dates and times and other information.
•Cookies: we use this standard technology which helps use differentiate you from other shoppers. Cookies tell us how you like to interact with the website and what’s in your shopping cart.
•Email Info and Contact Forms: we store information you submit on any forms on our website or any emails you send us. We save information on when an email was opened and which links were clicked.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
•To personalize your experience
(your information helps us to better respond to your individual needs)
•To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
•To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature
• To send periodic emails
The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do We Disclose Any Information To Outside Parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Children's Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Links to Other Websites
This policy was last modified on March 3, 2015
How Can You Change Or Review Your Information?
To review or correct your personal information, or to change your communication preferences, please call us at 1.800.22.PIANO. You may opt out of our promotional communications at any time.
5539 Van Nuys Blvd., Sherman Oaks, CA 91401
Toll Free (800) 22-PIANO